firesafety.uk.com

DELIVERY & RETURNS

DELIVERY CHARGES

Firesafety.uk.com provide a fixed delivery charge for orders with a destination address within the majority of the UK mainland.

Any order that includes a "pack" product will only be charged £5.00 delivery for the whole order — Mainland UK except Highlands

Any value per order — Mainland UK except Highlands	£8.50 + VAT
Before 12.00 or Saturday deliveries	£35.00 + VAT
Other Areas
Isle of Wight - per order	£18.50 + VAT
Scottish Highlands – per order	£29.50 + VAT
Northern Ireland – per order	£29.50 + VAT
Scottish Isles, Channel Isles, Isle of Man and Scilly – per order	£29.50 + VAT

The customer agrees to pay for any loss, or extra cost incurred by firesafety.uk.com through the instructions, or lack of instructions, or through failure, or delay in taking delivery, or through any act or default on the part of the customer, its servants, agents or employees.

RECEIVING DELIVERY

It is the customers’ responsibility to be available to take delivery of the goods between the hours of 8am to 5pm. A leave safe option can be provided however please be aware that our courier will not take responsibility for any missing consignments under these circumstances.

DELIVERY TIMES

Providing orders are placed before 2.00 pm we operate a next day delivery service where possible, however please allow up to 3 working days for delivery. In the event that we are out of stock we will advise you by email of the delay and ship the items as soon as possible.

Delivery for certain products may take longer but an estimate will be displayed in the product description if known delays are anticipated.

EXPORT

Unfortunately we are a UK based company and do not offer overseas shipping.

RISK OF LOSS

All items purchased from the website are made pursuant to a shipment contract. i.e. the risk of loss and title for such items pass to the customer upon delivery to the carrier. Please note, some small items may be packaged inside other larger packages for safe and economical transit.

RETURNING GOODS

Any used products will not be accepted for refund or exchange. If you wish to return any goods which are not faulty, we require notification within 2 working days and we will accept returns up to 7 working days after you have received the goods.

The goods must be unused, unopened and in the same condition in which they were delivered. We reserve the right to charge a 10% handling fee for refunding the money. Delivery charges are not refundable.

PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We can arrange this on your behalf but the cost will be deducted from you credit. We will only issue the credit once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct products are being ordered and are suited for your particular requirements.

WARRANTY RETURNS

All fire extinguishers carry a 5 year manufacturers guarantee provided they are inspected annually in accordance with current British Standards by a competent person.

Any extinguisher that needs to be returned under warranty conditions will be subject to inspection upon receipt at our depot. A repair or replacement unit will be provided free of charge provided these terms have been adhered to.

We reserve the right to charge a handling charge for any unit returned that does not subsequently meet with these requirements.

Prior to any return please contact us via email with full details of the reason for the return.

DAMAGED GOODS - MISSING ITEMS

Please check for damages immediately before signing for the goods. If any damage is found, this must be noted on the courier’s paperwork before signing for the goods. Otherwise the courier will not accept responsibility and will not process any claims for damages meaning you will not be able to receive a replacement or refund from us.

You can also refuse damaged goods without signing for these. Any transport damage found after the courier has left, is not covered and claims cannot be processed. We reserve the right to remedy the situation by sending replacement parts if possible.

If you return an item as "damaged" which is subsequently found not to be you will be liable for the delivery charges where applicable. All goods are checked and packaged for safe transit. We make every effort to deliver our goods in an undamaged condition.

Any missing items must be reported to firesafety.uk.com within 5 working days of the delivery date, otherwise the delivery will be classed as complete and correct.

REFUNDS

Refunds are made to the credit or debit card that was used to place the order and a credit receipt will be sent. Please note we reserve the right to impose a 10% handling charge on all returns.